For most businesses, their next critical step is business transformation. But the step after this needs to be innovation. But how are the two terms reconciled when so often they are put together. According to Isaac Sacolick, author of Driving Digital, “innovation is something new while transformation is about business change.” We hear much discussion…
As Novant Health ramps up its digital health agenda, its IT organization might look a little foreign to the average CIO. Rather than the traditional structure that aligns IT practitioners to specific functional areas like human resources or supply chain, technologists like programmers and systems architects are a shared resource pool that floats between projects…
The smartphone’s role in people’s daily lives leaves CIOs no shortage of options with which to get closer to customers. And while many retail chains are throwing one novel technology after another against the wall to see what sticks, convenience store chain Wawa has come up with a different formula: partnerships with companies whose digital…
When last we met, I summarized two key lessons from a dozen leading IT communications professionals. As CIOs fight a never-ending battle for talent in a hyper-competitive marketplace, and as they struggle to elevate their organizations from basic service providers to strategic innovators, their approach to communications becomes vital. The best CIOs give their communications…