Every year, human resources consulting firm Mercer collects more than 30,000 compensation and benefit surveys to help its clients better serve their employees. For years, the process of preparing and cleansing the data required weeks of administrative oversight and back-and-forth communication with clients. In 2017, Mercer started an initiative to bring those back-office operations under…
Dollar Shave Club (DSC) is a leading provider of personal grooming products delivered by mail to its members via a variety of flexible plans. The company has grown rapidly in just a few years and is often lauded for its superior member relationships. As an organization committed to excellence, DSC needs to continually enhance its…
Cloud computing is growing by leaps and bounds. Over 70 percent of companies have shifted at least part of their IT operations to the cloud, according to the International Data Group. To be competitive in the growing cloud-based business market, enterprises need to bolster their cloud services’ reliability. Customer-centric attributes like continuous uptime and ease…
The SI engagement playbook Make no mistake, your SI’s plan to secure a sole source award for your Implementation is set in motion from the moment they land resources to begin the strategy phase of your transformation initiative. There are several key tactics SIs will employ to lay the foundation to obtain a sole source…
Jack Welch quotes were the rage among hard-charging business leaders of the 1990’s This is one of my favorites: “The difference between winning and losing is how the men and women of our company view change as it comes at them.” In 1997, Welch was referring to preparing for and responding to the anticipated radical…
When Srini Koushik talks about shifting to internal IT services that employees can access in a self-service model — sometimes referred to as “everything as a service” (XaaS) — he likens it to the saying: “The more things change; the more they stay the same.” To read this article in full, please click here (Insider…
Diversity and inclusion is quickly becoming a business imperative. Thanks in part to increased scrutiny from the media and social movements, boards of directors, C-suite executives, business and HR leaders are recognizing how discrimination, harassment, and toxic workplace cultures can negatively impact a company’s brand, its ability to attract and retain talent and its financial…
The proliferation of digital capabilities has facilitated a new era of personalization, with purveyors of goods and services using various software services and applications to tempt consumers with offers. Retailers have been the most visible players on this front, but casinos also view personalization as the new table stakes for revenue generation. Targeting guests with…
Pilgrimages to Silicon Valley have long been a rite of passage for IT leaders seeking game-changing innovation. During those jaunts, venture capital firms host “speed-dating” sessions, trying to match their tech startups with CIOs. But as digital disruption regularly challenges enterprises’ ability to stay current, companies are courting innovation with a more targeted practice: The…
IT leaders seeking executive-level roles face a common resume conundrum: how to convey their extensive experience and skills in a compact way that has impact. That was what Mark Bye, CIO at Long Motor Corp., recently faced with his resume, which he hasn’t convinced told the right career story for the executive-level positions he was…