When technology no longer supports your business strategy, but instead informs or even defines it, IT innovation can no longer belong to one function. Rajeev Ravindran, CIO of Ryder System, exemplifies this concept by moving tier one RPA work out of IT and assigning full-time product ownership to business leaders. Martha Heller: What does “digital”…
CIOs, CDOs and CAOs across industries wrestle with establishing a data driven culture and maximizing the value from data while managing the risk. In a recent Harvard Business Review article, Randy Bean and Thomas Davenport reported alarming findings from the NewVantage Partners’ 2019 Big Data and AI Executive Survey of about 64 C-level technology and…
Every year, human resources consulting firm Mercer collects more than 30,000 compensation and benefit surveys to help its clients better serve their employees. For years, the process of preparing and cleansing the data required weeks of administrative oversight and back-and-forth communication with clients. In 2017, Mercer started an initiative to bring those back-office operations under…