A few years ago, Walker and a couple of other firms predicted that customer experience (CX) would become the top brand differentiator by 2020. This gave CIOs a bit of time to plan how to ensure a top-quality customer experience. Based on other research I have seen and conversations with C-level executives, 2020 came early…
CIOs lament change-resistant corporate cultures as one of the biggest barriers they face in executing their digital strategy. But jettisoning unhealthy habits and comfortable modes of operating creates the kind of friction that can kill IT careers. Changing culture is doubly hard at a time when more than 80 percent of 700 CIOs surveyed for…
What is an IT auditor? An IT auditor is responsible for analyzing and assessing a company’s technological infrastructure to ensure processes and systems run accurately and efficiently, while remaining secure and meeting compliance regulations. An IT auditor also identifies any IT issues that fall under the audit, specifically those related to security and risk management.…