Daily Archives: January 8, 2019

Solving the mass data fragmentation problem should be a top CIO priority

Last year, I wrote two posts on Network World about mass data fragmentation (MDF).  The first one defined the problem, and the second one highlighted how the issue can be addressed. Since the articles were published, I’ve had a number of discussions with IT professionals about this topic and how important it is, and I…

AI proves its value in improving customer experiences

Companies are on a mission to enhance customer experience, to make life happier for the people with whom they do business. A quick search on business social media site LinkedIn turns up a numerous jobs related to customer experience management. At the same time customer experience is garnering so much interest, a growing number of…