In Deloitte’s recent global CIO survey, only 21 percent of CIOs report having a structured process for measuring the value of tech investments. Even more surprising, 14 percent say they don’t measure the impact of technology investments at all. Survey respondents cite two primary reasons for the low numbers. First, they may have a business…
Are you building the right bot? Recent data from software company Pegasystems shows people don’t always use chatbots the way that companies think. Take Q&A, a function many bots are built for, but one the survey says less than half of consumers want. With $1.25 billion expected to pour into chatbot development by 2025, a…
When Peter Oosterveer, CEO of Arcadis, told his executive committee that Arcadis would become an industry frontrunner in digital, the firm’s senior management took action. A key part of that was changing the mindset of IT. Justin Wright, CIO of the Americas for the global architecture, design, and engineering firm, discusses the new mindset and…