If you wait until an exit interview to find out why a valuable employee has decided to move on, you’ve missed a golden opportunity — not just to keep a productive member of your team but to identify and fix issues within your organization before you lose others. Employee retention is a critical issue as…
If data is the new oil, then knowing how to refine it into actionable intelligence is the key to unleashing its potential. To this end, CIOs are playing with predictive analytics, crafting machine learning algorithms and battle-testing analytics solutions in pursuit of businesses efficiencies and new ways to serve customers. Hyperaware that reducing costs or…
You’ve probably seen initiatives ranging from technology projects to process innovation projects to wider-scope projects. A lot of money, time, and effort was invested in these projects. What have been the outcomes? Positive business outcomes are always expected at the time decisions are made to launch projects. The question is: what have been the actual…
Welcome to the Fall 2018 digital issue of CIO. You’ll learn how digital transformation and a renewed emphasis on customer experience have CIOs shifting their organizations’ focus from projects to products, what it means to deliver IT as a product, and why it is a key component of an agile transformation. Contents IDC INSIGHTSWho’s…
ServiceNow is among the leading ITSM tools available today. The cloud-hosted IT management platform helps businesses manage and maintain IT infrastructure — a key role for today’s leading enterprises. IT pros looking to get an edge in their IT service management careers can do so by pursuing ServiceNow credentials. ServiceNow offers three certification paths for…
The talent market for IT professionals is getting really tight. Here’s why: CEOs have come to understand that technology innovation is critical to every facet of their business. On the front end, their company’s growth now depends on digital technologies that improve the customer experience. On the back end, infrastructure costs from legacy systems have…
Your ERP system knows what you’re making, who you’re selling it to, and how much they’re paying — but perhaps not what they think of it, or you. It’s time it did. That’s the message SAP is sending with its $8 billion acquisition of Qualtrics, an online survey company that pitches itself as a customer…