Financial service customers expect full and instant access to all of their credit information in their moment of need from any computing device. And they assume their transactions will be secure. Synchrony is now using artificial intelligence (AI) to improve customer services and help process and secure millions of credit card transactions per day across…
CIOs need to sway opinions and build consensus if they want to get work done, whether it’s for a tactical technology implementation or a multimillion-dollar transformational project. In fact, CIOs list influence as one of the most important leadership skills needed to succeed, now and more so in the future, according to Deloitte’s 2018 Global…
Almost every industry is looking at the impact artificial intelligence (AI) will have on it, but healthcare has been one of the most forward-looking because it has the potential of providing better patient care and can save lives. The intersection of healthcare and AI has tremendous potential, and it’s because there are well over 100…
Taking it to the top Image by Getty Images The dot-com era is widely remembered as a time of excess, experimentation, hubris, and whimsy in the tech industry. Well, tech may have matured a bit, but there are still some “out-of-the-box” job titles out there—and they’ve spread into the wider world of business, and upstairs…
New technologies like machine learning, cloud computing and IoT are changing how businesses serve clients and customers. Deploying these technologies in an IT service management (ITSM) environment can help businesses offer better customer and client service, while eliminating errors and monitoring service processes in the business. It’s becoming an increasingly important methodology in the enterprise…
Last week we learned that the Trump administration is attempting to erase the entirety of transgender rights in the U.S., introducing a new policy by which gender would be determined solely by a person’s assigned genitalia at birth. It’s more important than ever to stand up for trans rights. If the current government will not,…
Every company wants to be innovative. In many instances, information technology plays a crucial role in enabling innovation initiatives. Unfortunately, there’s no standard formula or framework for managing technology-driven innovation within a commercial enterprise. Every company has to establish methods of identifying, vetting, selecting and implementing innovation opportunities that are effective within the context of…
Suddenly, after years of planning, managing, exceeding goals and conquering challenges, you realize that you no longer really care very much about your work. Formerly exciting activities, such as leading, influencing and innovating, don’t matter much anymore. These days, your biggest work-related thrill is playing the games you find on Slack. There’s a word for…
As is the case with most tech shows today, digital transformation was front and center at last week’s GITEX technology show in Dubai — the largest such conference in the Middle East. Not only did vendors demonstrate their enabling technologies, but govenment agencies showcased the technology they are using. For most organizations, the top area…
Some chief digital officers (CDOs) have a marketing background, and some come from the start-up world. At Principal Financial Group, where “digital” is a business strategy that uses specific technologies, the CDO has a background in strategy and in IT. Gary Scholten, CIO and CDO at the firm, discusses his dual role and how the…