It’s been a horrible, violent month. In case you missed it, here’s a brief synopsis: White men decided to make America great again by assaulting protesters; killing black people in a grocery store, shooting up yet another school, sending pipe bombs to a number of prominent Democrats, slaughtering worshippers in a synagogue. And that’s just…
What is a CRM strategy A CRM strategy is a series of processes and projects focused on one goal: transforming every customer contact and conversation into a corporate asset. It’s a set of incentives and standards about how we and our channel partners interact with prospects and customers, and it requires sales and marketing…
Digital businesses are defined by their use of technologies that fall under the “digital” umbrella — a constantly evolving mix that currently includes social media, mobile computing, analytics, cloud, artificial intelligence, and the internet of things. The statistics are alluring. Depending on which punditry you embrace you’ll read of large differentials in growth rates, profit…
How many statisticians do you need to build a new data model? Zero, according to Tableau Software: It says the next version of its widely used analytics tool will do it itself. Tableau demonstrated this, and a new feature called Ask Data that allows users to create visualizations by describing what they want in natural…
Will Conaway is CIO of Prime Healthcare, which has 40,000 employees, 45 hospitals, and healthcare facilities in 14 states, and a professor for Cornell University’s Industry Labor Relations master’s degree program. His courses include organizational strategy, change management, psychology of leadership, and healthcare certificate programs. Will’s dual existence running IT and teaching has given him…