Do your company’s IT leaders and top business executives have the same understanding of IT’s role within the organization? Back in 2012, researchers at Capgemini asked this question of more than 1,300 senior executives. Sixty-five percent of them answered yes. Perhaps a number closer to 100 percent would have been ideal, but the fact that…
Cultural transformation is the unsung engine of digital transformation success. For most organizations, this requires a mind-set shift toward digital-first solutions. But it also means connecting with your customers and bringing in new talent, and that is where diversity and inclusion strategies can have a significant impact. For Julie Elberfeld, senior vice president of shared…
Western Union processes an average of 32 transactions every second and moves $300 billion around the globe every year across 200 countries and 130 currencies. In addition to hosting an extremely high transaction global platform, the $5.5 billion company runs more than 550,000 retail locations, which is more than Starbucks and McDonalds combined. Driving transformation…