Developed by Fred Reichheld at Bain & Company, the Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction using an index that ranges from -100 to 100. Customers are asked one question – if they’d recommend the company to a friend – and then asked to respond using a scale from…
A vote by European Union lawmakers seeking to suspend Privacy Shield could spell bad news for businesses that have built their GDPR compliance strategy on adherence to the EU-U.S. data transfer agreement’s principles. The EU’s General Data Protection Regulation, like its predecessor the Data Protection Directive, authorizes the export of EU citizens’ personal information only…
At first glance, CBRE Group has been working well outside its scope as a commercial real estate services and investment firm. Its new product? A software solution called CBRE 360, which launched early this year. CBRE’s IT team built the platform, which enables customers who own, operate or invest in properties to manage their spaces…