What is outsourcing? Outsourcing is a business practice in which services or job functions are farmed out to a third party. In information technology, an outsourcing initiative with a technology provider can involve a range of operations, from the entirety of the IT function to discrete, easily defined components, such as disaster recovery, network services,…
I’ve interviewed many CIOs for their insights on the transformation of IT into a strategic asset. Many of their success stories appear in my book, “The Strategic CIO: Changing the Dynamics of the Business Enterprise” and in my CIO.com column, “Transforming IT for Business Success.” I’ve also been reading a number of books on digital…
In this lively hourlong discussion, Maryfran Johnson, executive director of CIO programs for CIO Events and the CIO Executive Council, talks with Bernie Gracy, Chief Digital Officer of Agero, the largest provider of roadside assistance services to car makers and insurance providers across North America. Johnson and Gracy talk about the sophisticated data analytics behind…
One of the habits from Stephen Covey’s bestselling book The 7 Habits of Highly Effective People is to begin with the end in mind. Putting that in today’s business context, organizations need to figure out what digital transformation means for their business and what their goals are before they go throwing a bunch of new…