Enterprise resource planning (ERP) systems weave together software and services from disparate departments into a cohesive, collaborative whole. Companies rely on ERP systems to keep their business operations running smoothly. Without ERP implementations to coordinate purchases, customer orders, financial transactions and beyond, modern business would take a significant step back in efficiency. But the integrated…
Many companies do business in the EU without having a physical business presence there. These companies have been able to collect, process, and protect their customers’ personal information with little regard for the various EU privacy laws. As of May 2018, this changes with the enforcement of the General Data Protection Regulation (GDPR). What is…
As CIOs and industry executives grapple with the rate of change of technology, CEOs – especially in healthcare – grapple with an increasing number of unknowns in the environment that could disrupt their businesses. A survey by consulting firm Deloitte in May 2017 makes a telling statement: While CEO-level themes have remained largely the same…
We have all seen the stories of SAP projects that spin hopelessly out of control. The tales of these failed implementations sometimes even make it into public view where they can be examined by experts who look into rear view mirrors and tell the public what went wrong. IBM’s Implementation of SAP at Bridgestone: Don’t…
Fewer technologies have garnered more attention over the past year than chatbots, those virtual assistants that mimic human speech while facilitating tasks on behalf of humans, typically via a conversational messaging interface. At a time when software is driving unprecedented levels of automation, companies are using chatbots to help customers order anything from food to…
Chances are someone at some point spent countless brain cycles planning your organization’s IT architecture before handing the grand plan off to someone else to build it out, and then to someone else to maintain it as your computing environment inevitably grew. And, chances also are, somewhere along the line, best intentions faded in the…
Every year, we look forward to honoring the CIO 100 winners. It’s our Super Bowl, World Series and Stanley Cup playoffs rolled into one, but the 2017 installment of our awards program is especially exciting for us as we celebrate 30 years of recognizing IT innovation and business leadership. We’ve included the list of winners…
I’m sure you, and other CIOs, are in constant dialogue with C-suite colleagues figuring out how to leverage information and technology to create unique customer experiences, drive revenue, increase profits, and enhance shareholder value. This topic is top-of-mind at every C-suite executive meeting as companies begin to recognize that information and technology need to be…
The internet of things (IoT) is becoming more than just a buzzword for many organizations. The idea of connecting hundreds or thousands of products, corporate assets and other “things” via the internet to gather valuable data is a compelling proposition for companies in a variety of industries. But building an effective IoT strategy isn’t simple.…
What is ITIL? The IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for delivering IT services. The ITIL has gone through several revisions in its history and currently comprises five books, each covering various processes and stages of the IT service lifecycle. The ITIL, currently ITIL v3, focuses…