As CIOs and industry executives grapple with the rate of change of technology, CEOs – especially in healthcare – grapple with an increasing number of unknowns in the environment that could disrupt their businesses. A survey by consulting firm Deloitte in May 2017 makes a telling statement: While CEO-level themes have remained largely the same…
We have all seen the stories of SAP projects that spin hopelessly out of control. The tales of these failed implementations sometimes even make it into public view where they can be examined by experts who look into rear view mirrors and tell the public what went wrong. IBM’s Implementation of SAP at Bridgestone: Don’t…
Fewer technologies have garnered more attention over the past year than chatbots, those virtual assistants that mimic human speech while facilitating tasks on behalf of humans, typically via a conversational messaging interface. At a time when software is driving unprecedented levels of automation, companies are using chatbots to help customers order anything from food to…