Anupam Khare, CIO at Oshkosh Corp., joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. Listen now as they discuss service desk innovations, creating business trust and the work involved in developing a people-first culture. To read this article in full, please click here…
Working from home has been a success operationally, but it has strained people, processes and technology. CIOs discuss the opportunity to make each better in the days to come.
Read More from This Article: CIOs offer strategies for engaging an entirely mobile workforce
Source: News
When the American Academy of Family Physicians (AAFP) hired Michael Smith as vice president and CIO in 2015, it did so with the aim of modernization. At the time, the organization, which counts nearly eight out of 10 family physicians in the U.S. as members, had not performed any technology upgrades or refreshes for more…
A few months ago, the IT department at networking systems company Ciena had a virtual all-hands meeting. Although the meeting was led by the IT department and its roughly 350 employees, all of Ciena’s 6,500 employees were invited to join. The meeting was a company-wide rollout and test of the new video conferencing and collaboration…
The mobile computing trend requires enterprises to meet consumers’ expectations for accessing information and completing tasks from a smartphone. But there’s a converse to that arrangement: Mobile has also become the go-to digital platform companies use to market their goods and services. Align Technology, which offers the Invisalign orthodontic device to straighten teeth, is embracing…
The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). The ITIL 4 was updated by Axelos in February 2019 to include a stronger emphasis on maintaining agility, flexibility and innovation in ITSM, while still supporting legacy networks and systems. ITIL 4 was rolled out over the course…
With enterprise IT increasingly expected to deliver innovations that boost the top line, the tech team at Liberty Mutual went the extra mile by creating a money-making solution that spun off into a new company. Two out of every three CIOs now view creation of revenue-generating initiatives as a key job responsibility, according to the…
It may be too early to know exactly how COVID-19 will impact tech jobs and skills in the long run, but there are clear signs of things to come.
Read More from This Article: How the pandemic is affecting tech jobs, skills and certifications
Source: News
For more than a hundred years, the Teachers Insurance and Annuity Association of America-College Retirement Equities Fund (TIAA) has been helping teachers manage their retirement funds. In recent years, onboarding new institutional clients has become a significant challenge because of the complexity of possible client configurations. To dramatically reduce the complexity of those configurations, the…
IT leaders have cleared the technical hurdles of supporting thousands of employees sent to work at home by the coronavirus pandemic. The next leg of this remote work journey has proved more daunting, as CIOs grapple with managing the mental health of their charges. Never before have so many office workers been so abruptly displaced.…