Marc Lalande found himself dealing with a scenario typical for CIOs: The unauthorized use of an application. Lalande, CIO and partner at the creative services firm Sid Lee, learned about this shadow IT lurking in the firm’s New York office after one of his IT managers flagged it as outside the organization’s global tech standards.…
Artificial intelligence (AI), machine learning (ML) and natural language processing (NLP) are some of the hottest new technologies in IT service management. These technologies help companies streamline service management by automating business process and tasks within the ITSM framework. Adobe provides a shining example. The creativity software maker has used AI, ML and NLP to…
Communicating, or marketing, the IT organization may strike an old-school CIO as needless flash, ego, and a distraction from “the real work.” But as much as anything else a CIO does, communication is very real work. To name just four key IT priorities that greatly depend on communication: The fight for talent The CIO’s personal brand…