IDG Contributor Network: The hidden challenges undermining the customer experience
He traveled all around the world and everywhere he went He’d use his word and all would say there goes a clever gent —Lyrics from “Supercalifragilisticexpialidocious” In the movie Mary Poppins, everyone’s favorite nanny shared with the world “the word to say when you don’t know what to say.” Today’s business equivalent of supercalifragilisticexpialidocious is…