What is ITIL? The IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for delivering IT services. ITIL has gone through several revisions in its history and currently comprises five books, each covering various processes and stages of the IT service lifecycle. ITIL’s systematic approach to IT service management…
Upgrading IT systems, overhauling business processes and stacking talent benches are crucial undertakings of any digital transformation. But many CIOs have realized that if employees are going to improve the way they serve customers, they must provide employees with a high-quality digital workplace. In fact, by 2020 the greatest source of competitive advantage for 30…
The Consumer Electronics Show (CES) and its organizer, the Consumer Technology Association (CTA), is under fire again. This time it’s for revoking a women-owned robotics startup’s award after implying their product is “immoral.” Let’s get this out of the way: Yes, it’s a sexual wellness device designed by a team of women, for women, in…