Are open-office plans sexist?

Open-plan offices are supposed to encourage collaboration, improve communication, and encourage the free-flow of ideas, as well as offer (literal) transparency and flatten the usual corporate hierarchy. But it turns out there’s a sexist downside that could be impacting your current and potential future employees. As a recent article from Fast Company explains, researchers Alison Hirst…

3 reasons CRM financial analysis always fails

Everybody gets that procuring and implementing software isn’t the same as procuring and implementing hardware. I’ve been writing endlessly about how CRM is different from other enterprise software — not technologically, mind you, but in terms of the business drivers and the mechanics of the cost-benefit equation. So why does everyone try to make CRM…

How IT is helping to create a culture of consumerism in healthcare

Can you imagine having the same customer experience with your healthcare provider as you do your favorite retail chain? Jonathan Shoemaker, chief information and improvement officer at Allina Health, can. He and his fellow executives are creating a culture of consumerism at the Twin Cities-based healthcare system.  —————————————————————- When did you begin to transform to…