The 2014 hacks of Sony Pictures sent shockwaves through executive suites in every industry, but for many in the financial services industry, it was especially sobering. Pooling their resources, the industry responded with an initiative designed to step up the financial sector’s cyber resiliency. “Thinking about what you’d do, as a financial services organization, if…
Intelligent digital assistants comb through big data to discover an obscure insight, triggering real-time rerouting of the supply chain and capitalizing on unmet demand. Software bots automate repetitive data entry tasks, freeing up knowledge workers to focus on analysis and ideation. At an industrial site, predictive analytics uncover a glitch and proactively initiate a fix, heading…
Rightly so, IT leaders are increasing their focus on their company’s customers in an effort to deliver the highest level of service to those wonderful people who buy their products and services. But while those external customers matter a lot, so do internal customers — employees who come to work every day. Prakash Kota, Autodesk’s…