Want to decrease IT costs without increasing technical debt? Enterprise architecture is a good place to start. Want to improve business/IT integration? Enterprise architecture promises to be the tool of choice. How about establishing a more streamlined and effective business? One guess as to where you should look first. And therein lies a paradox: Improving…
Implementing change in an organization is no small task — it requires time, energy, budgeting and employee and stakeholder engagement. For IT leaders who are responsible for organizational change management with hardware, software or services, there are plenty of training programs to help strengthen your change management leadership skills. Check out these 10 change management…
If a significant customer relationship management (CRM) system project is on your agenda, here are checklist items that you need to look out for in vendor proposals. 10 things a CRM proposal should include 1. A project plan focused on user adoption. As I’ve written before, a CRM system without active users and a rich set of…
Companies are facing a digital imperative to revamp business operations to better serve customers. To accommodate these shifts, CIOs are making sweeping organizational changes, adding key roles, reskilling employees, setting up innovation labs and experimenting with emerging technologies to meet strategic mandates issued by their CEOs and boards. Social, mobile, analytics and cloud (SMAC) forms the…
When engineer Shannon Lubetich left Snap last fall, she didn’t go quietly. According to a recently released memo, Lubetich took aim at Snap’s culture and hinted that the company mirrors many others in Silicon Valley: sexist, racist, hetero- and cis-normative with halfhearted attempts to improve diversity and inclusion. Here’s her email, as published by Cheddar.…