Two years ago, a database corruption issue at the U.S. Patent and Trademark Office brought parts of the agency’s electronic filing system down for several days. The IT platform that the Patent Application Locating and Monitoring (PALM) system depended on was nearly two decades old.
The USPTO IT team got PALM up and running on a brand-new server platform within a few days and noted the new platform was 1,000 times faster, 20 times more efficient, and far more stable than the previous one. The incident also spurred the agency to take a fresh look at its IT systems from top to bottom, particularly with respect to stability, resiliency, and security. It hired Jamie Holcombe, a long-time veteran of both the private sector and government, as its new CIO to see the process through.
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