As the light dims on 2019, CIOs are turning their talents to the next legs of their digital journeys. Many IT leaders will augment their employee experience (EX) to improve the overall customer experience (CX).
To wit, CIOs will focus on talent, culture and organizational challenges in 2020.
“CIOs will get a chance to step forward as business leaders, further developing their tech-driven innovation, people management, and ecosystem-building skills,” according to Forrester Research’s CIO predictions report.
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