Tesco is starting to incorporate machine learning algorithms across the business, from internal applications such as driver routing to customer-facing apps like integration, with Google’s home assistant device.
First, the online grocery and clothing seller had to lay the groundwork for machine learning techniques to be brought into the organisation, and this meant getting its data lake in order so that near to real-time data could be used by the developers and data scientists within the company.
Speaking at the AI Summit in London recently, Tesco group CTO Edmond Mesrobian spoke about the importance of creating a data loop where “everything knowable is captured and then we can reason about it and build models. Take those models and reflect them back into the business, whether that’s a colleague or a customer, to make better decisions.” He says that Tesco has been working on this for a year and a half and is now starting to see the benefits.
Source: News Feed