Fall 2018: Delivering IT as a product

Welcome to the Fall 2018 digital issue of CIO. You’ll learn how digital transformation and a renewed emphasis on customer experience have CIOs shifting their organizations’ focus from projects to products, what it means to deliver IT as a product, and why it is a key component of an agile transformation.  Contents IDC INSIGHTSWho’s…

ServiceNow certification guide: Mastering ITSM

ServiceNow is among the leading ITSM tools available today. The cloud-hosted IT management platform helps businesses manage and maintain IT infrastructure — a key role for today’s leading enterprises. IT pros looking to get an edge in their IT service management careers can do so by pursuing ServiceNow credentials. ServiceNow offers three certification paths for…

4 criteria to attract top IT talent

The talent market for IT professionals is getting really tight. Here’s why: CEOs have come to understand that technology innovation is critical to every facet of their business. On the front end, their company’s growth now depends on digital technologies that improve the customer experience. On the back end, infrastructure costs from legacy systems have…

6 soft skills IT needs to succeed in the digital era

CIOs have a workforce problem. As their companies seize on automation, AI and other leading-edge technologies to remake themselves into digital organizations, they’re finding they don’t have the skills they need. Consider some numbers released by Gartner this fall: The IT research firm found that 70 percent of employees have not mastered the skills they…

IT budgeting mistakes to avoid

Are you in the midst of digital transformation? Using data to drive new insights? Moving more functions to the cloud? Helping support a wide range of SaaS applications selected and purchased by people outside IT? If you’re like most IT leaders, the answer to most of these questions is likely yes. To read this article…

How CIOs motivate their teams and foster productivity

IT departments are comprised of individuals with their own unique talents, goals, and levels of emotional investment. Like a skillful conductor, the effective CIO must be a champion and mentor for these individual contributors, wedding their individual efforts and self-interest to a larger and harmonious whole. This effort is a strategic imperative and the ultimate…

9 rules for working with headhunters and IT recruiters

There’s a common misconception about working with headhunters, recruiters, and employment agencies: while it’s true that IT recruiters can be valuable matchmakers, connecting talented technology professionals with companies in need of their skills and experience, these firms work for employers, not for you. And they are merely channels through which you may secure an employment…