With more and more data at our fingertips, it’s getting harder to focus on the information relevant to our problems and present it in an actionable way. That’s what business intelligence is all about. BI tools make it simpler to corral the right data and visualize it in ways that enable us to understand what…
Tech workers are changing jobs more frequently than ever. A 2018 report from LinkedIn found that amid all sectors surveyed, technology had the highest turnover rate. And a majority of workers from all industries increasingly see job hopping as a positive move with benefits that include higher salaries, reports a survey by staffing firm Robert…
Credit card giant Mastercard envisions a future where consumers make purchases not only from smartphones, but via virtual assistants, cars and other connected machines. But with hackers trolling the dark corners of the web to grab financial gain with minimal effort, Mastercard must also be able to vet and secure purchases in mere milliseconds. To…
When “big data” reached the apex of the technological hype cycle several years ago, one would have been hard-pressed to find an enterprise that wasn’t scrambling to accumulate massive unstructured datasets — whether they needed them or not. The haphazardness of this bandwagoning was arguably a large part of why, in 2015, around 60 percent…
Steve Philpott joined Hitachi Global Storage Technologies (HGST) in early 2013, a few months after its acquisition by hard disk rival Western Digital (WD), expecting to be working on integrating the two companies’ IT systems. Instead, he found himself cast into limbo for a couple of years while China’s Ministry of Commerce (MOFCOM) decided whether…
IT service management (ITSM) is becoming a key enabler of transformation and modernization efforts, with companies pushing to automate user-centric processes to improve customer, client and employee satisfaction, while saving money and improving productivity. ITSM automation is one way organizations can streamline processes to reduce “the cost of technical and business service,” while improving organizational…
There’s plenty of bad news about women in tech, as evidenced by the Women in Tech Survey Report 2018 by Ivanti, in which 63 percent of the 500 women in technology respondents cite “being taken seriously” as their number one challenge. Forty-three percent say they have no female role model, and 40 percent cite the gender…
Many organizations run data science teams as separate silos of activity. These teams focus on gathering, cleaning and querying unstructured or “big” data, but they rarely touch data from transaction processing systems and corporate business processes, and might not even be members of the IT group. These “siloed” data scientists and analysts in analytics labs could…
While corporate-wide innovation labs and blue-sky hack-a-thons were all the rage over the past few years, the coming trend for many companies might be innovation with intent and smaller, more pragmatic projects that have significantly less glitz and glamour but a better chance of success. Innovation plays a key role in driving digital transformation in…
Are you building the right bot? Recent data from software company Pegasystems shows people don’t always use chatbots the way that companies think. Take Q&A, a function many bots are built for, but one the survey says less than half of consumers want. With $1.25 billion expected to pour into chatbot development by 2025, a…