Episode 1: Bernie Gracy, CDO at Agero

Host Maryfran Johnson talks with Chief Digital Officer Bernie Gracy of Agero – the largest provider of roadside assistance services to car makers and insurance providers across North America – about disruptive innovation, talent acquisition and more in this lively one-hour discussion. To read this article in full, please click here Read More from…

Top 6 agile tools for project management

Much has changed since the Agile Manifesto first appeared. At the time, programmers were revolting against the tyranny of the specs document and the rigid, lock-step organization of work. Let us be free, they said, and we can work faster and more productively. But that also meant constant reorganization and a lot of Post-it notes…

IT’s drive to improve the customer experience

A year ago, furniture manufacturer La-Z-Boy underwent a major ERP implementation and technology retooling that pulled most of the IT team’s time and resources. The project was successful, but when it was over, it became clear that other IT priorities had suffered, like customer satisfaction. “We kind of lost sight of how do we focus…