Kaiser Permanente streamlines operations with analytics

Hospital administration has historically relied on highly manual processes, leading to delays in decision-making and patient care. But the rising use of analytics, machine learning, and AI is changing all that, a trend exemplified by healthcare consortium Kaiser Permanente, which set about overhauling the data operations of its 39 hospitals and more than 700 medical…

Does digital transformation ever end?

As 2020 started, Sentara Healthcare averaged 20 telehealth visits a week. Three months later, with COVID-19 rapidly spreading through the country and shutting down business as usual, the Norfolk, Va.-based nonprofit saw that figure explode, climbing to 14,000 a week through March and April. [ Be sure to learn the secrets of highly effective digital…

Creating a data-driven business at McKinsey & Co.

When your greatest asset is the knowledge of your people, how do you keep track of who knows what? Mike Wright, CIO of McKinsey & Company since 2013, uses a combination of artificial intelligence (AI), a simplified architecture, and a user-centric design to turn data into client-relevant value at one of the world’s leading global…

5 tips for running a successful virtual meeting

Running a virtual meeting requires a different approach than in-person meetings. You need to figure out how to moderate the discussion, make sure everyone has a voice and feels heard and ensure all your employees are properly equipped to participate. But virtual meetings don’t have to be stressful — in fact, taking your meetings virtually…

CIOs reshape IT priorities in wake of COVID-19

Conn’s HomePlus CIO Todd Renaud spent the early days of the COVID-19 pandemic’s office shutdowns and store restrictions “just trying to get through the next day.” One month later, he’s setting his sights on what the next new normal might be, and what it will mean to the appliance retailer’s IT strategy over the next…

Verizon calls on emerging tech to revamp work experience

Verizon is calling on emerging technology to rescue network and technology specialists from clunky legacy software. The telecommunications company has distilled functionality from more than 20 legacy applications into a digital platform that employees use to support the development of 5G and other critical systems, says Lynn Cox, Verizon’s senior vice president and network CIO.…