Australia’s flagship event for senior technology executives is being delivered virtually over two days on September 23 and 24 due to social distancing restrictions related to COVID-19. The Future Enterprise: Digital Transformation 2.0 is the central theme for this year’s CIO Summit, brought to you by CIO Australia, IDC, and the CIO Executive Council. 2020…
Global property giant Knight Frank has hired two senior technology leaders to bolster its efforts in harnessing digital to navigate the industry’s turbulent waters as the pandemic continues to wreak havoc everywhere. Darren Warner is the new head of IT, bringing with him 20 years’ experience, most recently at auto-distribution and retail company Inchcape. He…
Two years ago, a database corruption issue at the U.S. Patent and Trademark Office brought parts of the agency’s electronic filing system down for several days. The IT platform that the Patent Application Locating and Monitoring (PALM) system depended on was nearly two decades old. The USPTO IT team got PALM up and running on…
Many organizations are struggling to get business value from their analytics. According to Gartner, through 2022, only 20 percent of analytic insights will deliver business outcomes. When it comes to AI, Gartner says 80 percent of projects this year will remain “alchemy, run by wizards whose talents will not scale in the organization.” Setting up…
The unpredictability of the COVID-19 global pandemic has brought CIOs to a pivotal moment: Their companies have discovered how heavily they depend on IT. In response, IT organizations have already begun delivering IT services with an increasing level of customer focus, effectiveness, and responsiveness. And visionary CIOs and IT leaders are now building contingency plans…
When organizations quickly became fully remote, IT teams took on new responsibilities, in uncertain conditions, to keep their businesses humming. But that effort has taken a toll on a remote workforce with no clear timetable to a return to the office, a perfect recipe for burnout. To succeed under trying conditions, IT leaders have had…
When faced with the COVID-19 crisis earlier this year, Adobe’s IT organization, like many others, acted quickly to shift the entire company to a work-from-home situation. For us that meant moving the entire Adobe workforce of more than 22,000 global employees over a single weekend. The pandemic also forced us to focus more critically on…
Help desk software is designed to streamline customer service and create a functional, centralized point of contact for incident ticketing, customer issues and tracking the quality of customer service. Help desk tools focus on automating tasks such as assigning tickets, answering basic queries for customers, categorizing incidents or problems and tagging the necessary employees when…
If only measuring software development productivity and tracking team performance were as simple as counting lines of code or hours worked. But the efficiency of software engineering teams, as with any technical or creative work, cannot be measured in quantity alone. The quality of the work and the collaboration of the team impact productivity in…
In this the second of our two-part episode on ‘Women in IT’ we delve a little deeper into what sexual discrimination looks like, and continuing the broader conversation about diversity, while also sharing some important facts that really challenge some of the key assumptions in this debate. And as one of Australia’s most respected and…