The pressure on CIOs to deliver digital experiences and transformation has accelerated during the pandemic, as maturing digital capabilities will be critical for enterprise success moving forward. Customers agree: 84 percent of customers polled for the recent State of the Connected Customer survey from Salesforce said the way they experience an organization is as important…
For organizations looking to automate business processes, the buzzword “process mining” has been gaining popularity of late. It is the next logical step after robotic process automation (RPA), enterprise service management (ESM), and the various approaches taken to automate tasks involving enterprise resource planning (ERP) systems. At the core of this push toward automation is…
The coronavirus pandemic has raised the functionality factor for mobile software, as some fear-filled customers shy away from brands they perceive as not having their social-distancing concerns at heart by providing a digital equivalent for every touchpoint. Woe to the company that can’t create an end-to-end contactless user experience that is seamless, convenient, and —…
Mihail Strusievici has been building business agility into Colliers International for the past four years — upgrading its tools, platforms and frameworks to deliver IT quickly, a big change for what traditionally had been the slowest part of corporate IT. So when the coronavirus pandemic hit in early spring, and the entire organization had to…
Congratulations! You got a sweet job offer. You are considering upending your life to make a big change. But before you do that, take a closer look at that offer. Is it everything you want? This moment doesn’t come often, so it’s important to ensure not only that you are well compensated for your future…
Shortly before COVID-19 disrupted the United States, Alvina Antar was approached by an executive recruiter on behalf of Okta. Would Antar, six years into her role as CIO of Zuora, be interested in leading IT at the popular provider of digital identity software? Antar was intrigued. But Antar’s recruitment paused as the pandemic forced offices…
In 2017, The Economist declared that data, rather than oil, had become the world’s most valuable resource. The refrain has been repeated ever since. Organizations across every industry have been and continue to invest heavily in data and analytics. But like oil, data and analytics have their dark side. According to IDG’s State of the…
Most tech professionals don’t need prodding to upskill — adopting new technology is just part of the appeal for working in the field. But the COVID pandemic has heightened focus and revealed needs in a few areas in particular: remote work, cloud computing, and self-learning. For proactive tech workers, self-directed projects in emerging areas can…
JetBlue had a strong start to 2020 with a great balance sheet, an innovative product line, and high customer service scores. 2020 also marked the 20th anniversary of the $8 billion airline, which meant celebrations and excitement about the future. But then, of course, COVID-19 came along, and leadership quickly realized that of the airline’s…
Zoom, Microsoft Teams, Google Duo, Cisco Webex, FaceTime, Jitsi, Signal and WhatsApp. What does their encryption look like? What are the trade-offs?(Insider Story)
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