CEO directives: Top 10 initiatives for IT leaders

When the calendar flipped to 2021, CIO Sue Workman started looking back at the IT priorities she had set for Case Western Reserve University back in July to see which initiatives were still tenable. “Are we still there, or are we now able to think differently?” Workman deliberated. She concluded that the university’s IT strategy…

Zoho launches Qntrl to automate business processes

Zoho is launching a new workflow automation platform — but rather than integrate it with its suite of SaaS applications at Zoho.com, it is creating a new division, Qntrl, to operate it. Whereas larger enterprises might choose to rebuild their workflows in a platform like ServiceNow, or automate them using tools such as Celonis, Nintex, or…

DC Water hunts lost water with analytics

The District of Columbia Water and Sewer Authority (DC Water) delivers about 900 million gallons of drinking water a day via 1,300 miles of pipes, and operates the worlds largest advanced wastewater treatment plant, processing an average of about 300 million gallons a day. Thomas Kuczynski’s mission is to deliver analytics throughout the organization, or,…

Spring 2021: State of the CIO

Welcome to the Spring 2021 digital issue of CIO. In these pages, we take a deep dive into our annual State of the CIO research to understand the evolving role of the CIO, including the areas where they are taking on new responsibilities, the top business initiatives driving IT investments, and some of the challenges…