CIO Amy Evins and her team have moved away from talking about technology as something that supports the products the company sells to instead focusing on IT that creates experiences customers want. “Even just five years ago, when CIOs talked strategy, it was about growth, it was very product driven. The customer was kind of…
If you’re interested in data and how it relates to business processes, a career as a business analyst (BA) might be for you. Business analysis will enable you to spend your days burrowing into numbers and emerging with nuggets of insight. You will need to really know your data to succeed. But as experienced business…
With 55,000 employees, Salesforce relies on key principles of people, process and technology to apply the right mix of IT infrastructure to reliabilty support the business. When you add the need to rapidly shift from in person to virtual experiences for employees and customers at scale, these principles become even more relevant. Join us to…
Enterprise architecture systems haven’t always been essential. In the 1940s, Thomas Watson Jr., one of the leaders of International Business Machines, supposedly said, “I think there is a world market for about five computers.” No one needs custom software to track a list that short. The modern enterprise, however, is much different. Some employees have…
Business intelligence is not an oxymoron like jumbo shrimp. It’s not dead. And it’s not being superseded by artificial intelligence. In fact, BI is alive and well; it’s becoming easier to use, it’s expanding out to more employees, it’s moving to the cloud, it’s becoming embedded in broader ERP and CRM software suites, and it…
When the COVID-19 pandemic struck, pharmaceutical titan Pfizer, like many companies around the world, faced significant productivity, supply chain, and safety concerns. A key to its success in navigating the challenges brought about by global shutdowns was the development of the Pfizer Global Supply – Digital Operations Center (DOC) project. DOC is a patent-pending solution…
Close your eyes and imagine if your top technical individual contributor within software infrastructure, cybersecurity, software development, and data center operations all came to you tomorrow and, each for his/her own reasons, gave notice that they were leaving your company. How would you feel? Certainly, your IT organization would survive, but would it be a…
For 45 years, the Options Clearing Corporation (OCC) has been the only clearinghouse for all U.S. equity options trades. By serving as the buyer to every seller and the seller to every buyer in options trading, OCC manages risk for them. Join us to learn how technology resilience at OCC is part of its DNA,…
We talk a lot about how IT leaders need to formulate the right strategies and ensure the right technologies snap into place. But to make a real difference, IT leaders need to be change agents. Most of us know, for example, that there’s inestimable value in the patterns that emerge from analyzing mountains of business…
Enterprises increasingly want to know not just what customers are buying, but how they feel, and vendors such as Amazon Web Services and Qualtrics, SAP’s experience management subsidiary, are making moves to capitalize on that desire. AWS has expanded its voice transcription service with new APIs that attempt to report not just what someone said,…