It is now a given that companies need to automate offerings and operations to optimize existing processes and generate better experiences and value for customers. But businesses do not gain maximum value and efficiency simply by adding automation. Your level of maturity is what matters. Knowing your maturity level will help you identify opportunities for…
Risk. Do you think of it as something negative – or as an opportunity? What if you could quantify risks in dollar terms – and manage them precisely? It might make you think about them more opportunistically – as something you had more control over and could leverage strategically. That’s the promise of risk quantification…
André Mendes, CIO at the U.S. Department of Commerce, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. They discuss battling cyber risk, advancing AI success, hybrid work challenges and more. Watch this episode: Listen to this episode: Read More from This Article:…
Two years ago, the pandemic brought on a rapid shift to remote work. Organizations accelerated digital transformation timelines to meet the new needs of both customers and employees, not knowing how long the new normal would last. In 2022, working from home is no longer a temporary solution. To ensure your teams have everything they…
There’s no shortage of challenges CIOs face each day, from meeting customer and employee expectations, to mitigating complex security risks, to evaluating and integrating new tech solutions, to managing their own people and ensuring resilient business systems. Good guidance and experienced counsel has always been vital to IT leaders — even more so in a…
Zoetis is a $6.7 billion global animal health business that was founded 70 years ago. The company sells its medicines, vaccines, diagnostic tests, and genetics in more than 100 countries to help animals live healthier, more productive lives. More recently, the company began deploying AI and other digital technologies to address the real-world challenges faced…
Few sectors rely on data analytics more than insurance, with all of its requirements for underwriting risk and calculating various “if this, then that” scenarios. And that is certainly true at the 170-year old life insurance company MassMutual. Gareth Ross, MassMutual’s head of enterprise technology and customer experience, sat down with CIO.com’s Clint Boulton to…
It’s been a frantic 12 months for Jeanie York. Previously CTIO at British telecommunications company Virgin Media, she became the CTO at the newly-formed Virgin Media O2 last June following the cable company’s £31 billion merger with mobile network operator O2. The role sees York report to new CEO Lutz Schüler, collaborate with the company’s…
It’s no secret that Brexit created an international commerce headache for many. This is particularly true for companies responsible for transport of goods and services between the EU to the newly emancipated UK, thanks to new customs requirements that have disrupted trade between the two entities. Netherlands-based Farm Trans was not immune from this disruption.…
The past year has seen rapid growth in the demand for internet access across Africa. As in the rest of the world, the pandemic extended its grip into all corners of the continent, and more people than ever were forced to work remotely. This resulted in more people than ever connecting to the internet —…