By Siva Sreeraman VP, CTO and Modernization Tribe Leader at Mphasis Many developers faced difficulties porting applications developed for a particular computing environment decades ago. Incompatibility and unreliability caused by configuration differences such as versions of compilers, loaders, runtime libraries, middleware, and operating systems in new environments contributed to increased project effort, cost, and timelines.…
Business disruptions happen every day and can cause companies to lose millions of dollars and suffer reputational damage. But these losses can be minimized. When astute executives, including CIOs, cheat disruption by focusing on business continuity management (BCM) programs that build resilience, the enterprise transformation can prosper. CIOs should apply a business lens that informs how the business could be impacted (operationally, financially, legally, etc.) in the…
Over the last decade Africa has gained a reputation for global leadership in mobile money, with Kenya at the forefront, but up to now financial services via mobile phones have not taken deep root in the continent’s most populace country — Nigeria. That may change as telecommunications companies such as Airtel and MTN jump into…
Customer identity and access management (CIAM) is a type of identity technology that allows organizations to manage customer identities, providing security and an enhanced experience. The primary purpose of CIAM is to help organizations deliver a great experience to customers and to protect their user data. Digital transformation is changing everything about the way companies operate,…
Environment Canterbury CIO/CTO on why transformation needs to be evolutionary not revolutionary, building a learning culture, and the importance of customer centricity.
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Read More from This Article: CIO Leadership Live with CIO/CTO Doug Talbot of Environment Canterbury
Source: News
As the CIO of Oxford Said Business School, Mark Bramwell’s role was complex enough when the global pandemic moved thousands of students and staff to distance learning. Almost overnight there was a heightened need to drive innovation and reinvent business-as-usual. “It has felt that as a school, team, and personally, we have never worked harder…
In the early months of the pandemic, Lumentum SVP and CIO Ralph Loura, like many of his peers, found that IT’s annual planning wasn’t nimble enough to respond to the rapid project prioritization the business needed. The result was a new approach to optimizing IT planning that more closely mirrors the business. Loura sat down…
Asked to define innovation today, most IT leaders will agree: It’s all about digitization and finding new and better ways of thinking about processes and services to solve a problem. “Around here, we think of it as a stool with three legs: quality/safety, patient satisfaction, and cost efficiencies,’’ says Sam Amirfar, CIO and chief medical…
The contact center has traditionally operated through on-premises servers and software, but shifting it to the cloud can help CIOs improve the customer journey. Advances in artificial intelligence (AI) and cloud-based contact center-as-a-service (CCaaS) options now give enterprises more confidence that they can better deliver high-quality customer experiences. However, there are potential challenges around moving…
CIOs continue to be pressured by business leaders to deliver value that goes beyond just making sure everyone’s computers and servers are running. Among their value objectives is to deliver better customer experiences, according to Foundry’s 2022 State of the CIO. Yet, CIOs must do so amid challenges such as an increasingly lean IT staff,…