We know that the Contact Center-as-a-Service (CCaaS) market is growing; an increasing number of companies are choosing this flexible model to support their CX operations, and this will continue through 2023. Vendors are also increasingly expanding the capabilities of their CCaaS solutions and evolving them at speed. What can we expect over the next 12 months? Here’s where Avaya…
By George Trujillo, Principal Data Strategist, DataStax Increased operational efficiencies at airports. Instant reactions to fraudulent activities at banks. Improved recommendations for online transactions. Better patient care at hospitals. Investments in artificial intelligence are helping businesses to reduce costs, better serve customers, and gain competitive advantage in rapidly evolving markets. Titanium Intelligent Solutions, a global…
“I inherited a gift from the previous CIO,” says Florida Crystals CIO Kevin Grayling. “I had a modern S/4HANA landscape for the majority of the business.” That would have been an enviable situation for many of his contemporaries in the consumer packaged goods (CPG) industry — “Some have 20 or 30 different ERP solutions,” he…
Daryl Hammett saw the continued underrepresentation of Black leaders across industries — tech in particular — and decided to take action. Hammett, general manager of global demand and operations at Amazon Web Services, in 2022 founded Enable, a mentoring and leadership program that creates “an environment where Black leaders could know that they are not…
As organisations seek to re-establish long-term working models, it’s becoming increasingly clear that business cultures must fundamentally change. To create a productive and motivated hybrid-working model, companies need to actively increase empathy, according to a recent CIO virtual roundtable entitled “Taking the Friction Out of Work”. At the forefront of this move towards a more…
Mandy Simpson, Chief Digital Officer at Z Energy, on why she embraces working for high-change organisations, the need for IT teams to build up trust across the business, and why you should always go for a job that scares you a little. Watch the episode: #id63eab6aca4934 .jw-wrapper::before { content: “mandy simpson_v2” !important; } CIO Leadership…
With the most advanced tier IV data center in Spain, and one of the most advanced in Europe, KIO Networks Spain provides a diverse array of private-sector and public-sector enterprises with Infrastructure-as-a-Service for mission-critical systems and applications. The company also offers a diverse array of cloud solutions and services. Some of the many offerings in…
Dimension Data is widely known for bold innovations and stalwart cloud solutions and services that enable enterprises to dramatically improve their businesses; now it is on mission to benefit the planet – and in the process, the communities it services and the economies it influences. Whether it is using the Internet of Things (IoT) to…
By Brian McNeice, Vice President Federal Sales, Broadcom Software Federal government agencies in the United States must navigate a number of considerations when evaluating solutions from cloud service providers. At Broadcom, we also understand the importance of choice and flexibility when making strategic cloud investments that won’t disrupt the mission-critical daily operations of these agencies.…
The onset of the COVID-19 pandemic led many organizations to further adopt public clouds, and geopolitical conflicts have demonstrated the importance and need for sovereign clouds. Today, many organizations are already embracing or are moving to multi-cloud environments, but this multi-cloud reality does not come without its challenges. As the nature of the cloud evolves,…