Bots and beyond: How the AI revolution is shifting the paradigm for customer experience in smart banking

Today’s consumers are accustomed to smooth, frictionless online shopping – and they increasingly expect the same kind of digital experiences from their banks. Insider Intelligence found that 89% of U.S. consumers use mobile banking channels, and 70% said mobile banking is now their primary way of accessing their accounts.   “Most people do not want to…

ChatGPT, the rise of generative AI

Over the last few months, both business and technology worlds alike have been abuzz about ChatGPT, and more than a few leaders are wondering what this AI advancement means for their organizations. Let’s explore ChatGPT, generative AI in general, how leaders might expect the generative AI story to change over the coming months, and how…

The 7 venial sins of IT management

As a CIO you can get advice about how to be more effective from any number of sources, from what you get here in CIO Survival Guide (best practice), to other sources here at CIO.com, to, if you’re desperate, various punditries like Gartner, Forrester, and McKinsey. Most of what you read lists what should be…

AI’s one true X factor: Leadership

If there are any eternal truths about emerging technologies, it’s that there are always naysayers. Some who deride the value of the latest ingenuity prove prescient. Others, not so much. Ken Olson, president, chairman, and founder of Digital Equipment Corp., famously once advised, “There is no reason for any individual to have a computer in…

Generative AI: A paradigm shift in enterprise and startup opportunities

Generative AI (Artificial Intelligence) and its underlying foundation models represent a paradigm shift in innovation, significantly impacting enterprises exploring AI applications. For the first time, because of generative AI models, we have systems that understand natural language at a near-human level and can generate and synthesize output in various media, including text and images. Enabling…

Cloud chaos: The challenges of managing data and applications across mixed environments

Six out of ten organizations today are using a mix of infrastructures, including private cloud, public cloud, multi-cloud, on-premises, and hosted data centers, according to the 5th Annual Nutanix Enterprise Cloud Index. Managing applications and data, especially when they’re moving across these environments, is extremely challenging. Only 40% of IT decision-makers said that they have…

Rethinking the IT talent pipeline

Amanda Merola had zero technical background when she came to The Hartford in 2015, despite a natural interest in computers and a proclivity for problem-solving. After stints as a call center representative and claims adjuster, Merola got wind of the HartCode Academy, an internal program designed to help nontechnical employees make the leap into software…