Workflow management platform vendor ServiceNow is partnering with process mining specialist Celonis to help enterprises prioritize and optimize process automation.
The partnership will make it easier for CIOs to combine the capabilities of both platforms when the joint is available, which is expected for the first half of 2022, according to Celonis representative Faiz Mandviwalla.
ServiceNow introduced tools to help its customers optimize their processes back in March 2021, in the Quebec release of its Now platform. Those enhancements work only with processes built in ServiceNow. The tie-up with Celonis, however, will broaden Now’s optimization reach, giving it access to process information across all platforms Celonis can mine.
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