For all the advances of the mobile revolution, a huge swath of the business has largely been left out: front-line workers — ironically, your organization’s most mobile employees.
While knowledge workers have relied on iPhones, iPads, and Galaxys for years now to help ensure their productivity, hospital care staff, retail associates, warehouse staff, delivery people, construction workers, and so many more whose jobs aren’t at desks have hobbled along with embedded devices connected to siloed systems.
Yes, there have been pockets of smartphone and tablet use in these front-line industries, especially in healthcare, but it has never been ubiquitous. That’s changing today, with front-line workers poised to join the modern mobile workforce, according to IDC analyst Bryan Bassett and Gartner analyst Leif-Olaf Wallin, both of whom have studied the market for years.
Read More from This Article: Mobile’s new frontier: The front line of business