Every year, human resources consulting firm Mercer collects more than 30,000 compensation and benefit surveys to help its clients better serve their employees. For years, the process of preparing and cleansing the data required weeks of administrative oversight and back-and-forth communication with clients.
In 2017, Mercer started an initiative to bring those back-office operations under control and provide a better experience to its customers. The Mercer Data Connector, completed last year, will save the company $5.5 million in annual operating costs by reducing the time for survey processing from months to minutes, say Darren Duquette, principal of global business solutions at Mercer, and Rick Koo, Mercer’s digital technology solutions leader.
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