When Harold Leavitt coined the phrase people, process, and technology in his 1964 paper, Applied Organization Changes in Industry, he never imagined how often it would be used in identifying the key components for business success. However, many companies focus on process and technology as the two primary components with not enough emphasis on the people component. An IBM study supports this premise stating that that business transformation initiatives ignore the people aspect of the change initiative.
Fast forward to 2019 and Drew Saur, CIO at The Palmer Family of Companies, which includes G&C Foods in Syracuse, NY; Palmer Food Services in Rochester, NY; and Palmer’s Direct To You Market in Rochester, NY. At the Palmer Family of Companies, Drew’s teams are using tools like artificial intelligence and machine learning to help these food companies achieve new levels of achievement in the digital age.
Read More from This Article: IDG Contributor Network: One CIO’s perspective on the people, process and technology formula for business success
Source: IT Strategy