PCs that take eight minutes to boot and make people late for conference calls. Expense reporting systems based on spreadsheets so tedious and convoluted that employees put off doing their expenses for months at a time. Internet connectivity so slow that it’s quicker for staff to look something up on their phone. Passwords that have to be reset every 90 days, losing hours of productivity every time.
Organizations that tout digital transformations laser-focused on customer experience often fall down badly when it comes to the IT experience of their own employees. But employee experience (EX) — which aims to help those who actually deliver your company’s products, services and support — is key to productivity and retention.
Read More from This Article: How IT can improve the employee experience