Governing technology within a large enterprise requires getting the entire IT department to buy in to a cultural ideology, a singular way that work gets done in alignment with the corporate mission. It’s a tough task Cathy Bessant, chief technology and operations officer of Bank of America (BofA), is undertaking as she shepherds 95,000 employees through a shift to faster software and service delivery. Bessant governs culture by tapping into what should be every IT leader’s best friend: Data. Data, she says, sets her free.
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Source: IT Strategy