As retail IT organizations go, Aaron’s is punching above its weight. With an IT staff of 250, the Atlanta-based retailer, which makes furniture, consumer electronics and appliances available for sale or lease to own, doesn’t have the thousands of technologists employed by retailers such as Walmart or Target.
But it does have what it hopes to be a recipe for business success: a digital strategy designed to bolster the user experience for both employees and customers. To bring the strategy to fruition, CIO John Trainor is embracing agile development, design thinking and other modern practices as he helps his staff evolve from delivering IT as a series of projects to building products that generate “value streams” with tangible business benefits.
Read More from This Article: How Aaron’s CIO boosted the ‘clock speed’ of IT