Before BMC rolls out software to its customers, it rigorously tests it on the front lines — in its own IT department. That approach to hammering out the kinks in its software through in-house use is part of a company strategy that CIO Scott Crowder calls “customer zero.”
“We’re looking at these issues customers have in the IT industry and crafting software that can solve these universal IT issues,” says Crowder, who was promoted to CIO six years ago with a mandate to modernize the company’s business systems and improve its employee experience. “But I started to ask, ‘What are we using? Why aren’t we using the same tech that we’re trying to sell to customers?’”
Doing so enables BMC IT to provide candid feedback and recommendations to the company’s customers. “Lots of companies build IT software, but if they’re not also using it themselves, then they’re missing out,” he says.
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