CIOs seeking operational efficiency are embracing robotic process automation (RPA), an emerging category of software programmed to execute routine tasks. The technology enables anything from low-level activities such as sifting through and generating response to emails, to orchestrating entire process flows in financial, HR and other corporate IT systems.
Unlike artificial intelligence (AI) and machine learning (ML) technologies, the capabilities of which are designed to improve as training models collect more data, RPA follows scripts imbued with business logic. IT leaders view RPA as a stepping stone for more sophisticated business automation enabled by AI and ML. But experts say that RPA requires special governance to ensure that it doesn’t break critical business processes.
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