IT heroes of the COVID-19 pandemic

The COVID-19 crisis has impacted all of us in different ways. But for technology organizations around the world, it has represented both their greatest challenge and their shining hour. “We went from a very small percentage of the world working virtually to practically everyone,” says Sam Ransbotham, a professor of information technology at Boston College’s…

Agile IT procurement in a post-COVID world

Over the last several months, IDC has hosted several virtual roundtables with sourcing and IT executives on technology sourcing and COVID-19 recovery practices. One theme that emerged is that agile sourcing practices are driving their recovery strategies. For some, the shift to agile procurement happened out of necessity. “When COVID hit, I had to accommodate…

June/July 2020: Building a better experience

Welcome to the June/July digital issue of CIO. Delivering an exceptional customer experience has never been more important. For many organizations today, meeting customers’ digital needs means business survival. In this month’s cover story, IT leaders share their best advice for creating a frictionless customer experience. [ Register now to download this issue ] Contents GROWReaping revenue…

Rethinking IT strategy post-COVID-19

When the COVID-19 crisis bore down in mid-March, Avery Dennison’s IT department did what most shops did to prepare for working during the pandemic — they fortified networks, amped up bandwidth, and rolled out a regular cavalry of collaborative tools to enable a near-instantaneous shift to remote work. Once resiliency of core systems was established,…