Bring your most productive self to work

No matter where you conduct work – in the office, at a customer’s location, in your home or a combination of these settings – your computing devices must live up to your needs and expectations. That might mean, for example, that your laptop or PC should deliver: Long battery life to sustain lengthy video conferencing…

5 tips for securing your remote workspace

Hybrid and remote working have become a permanent feature for the majority of businesses, as shown by multiple studies. However, for IT teams changing working models represent a challenge. Security professionals must adapt controls to a world where the perimeter is distributed, and users can log into corporate resources from any network and any device.…

Endpoint security and the rise of Managed Device Services

Despite growing interest in “as a service” consumption models for everything from infrastructure to storage, most enterprises have continued to procure, maintain, and manage endpoint devices in-house. But as the security threat landscape becomes more complicated, and hybrid and remote working models take root at scale, IT leaders are questioning this traditional approach to device…

How CIOs use AI to elevate CX services

IT industry researchers believe the biggest impact of gen AI this year will be in customer experience (CX), with organizations using vast amounts of data to communicate with consumers and resolve problems faster. Technology specialist Salesforce reports that more than two-thirds of service professionals believe gen AI will help them serve their customers better, while Forrester expects…

India’s advisory on LLM usage causes consternation

India’s Ministry of Electronics and Information Technology (MeitY) has caused consternation with its stern reminder to makers and users of large language models (LLMs) of their obligations under the country’s IT Act, after Google’s Gemini model was prompted to make derogatory remarks about Indian Prime Minister Narendra Modi. The ministry’s reaction, in the form of…