7 keys to self-service BI success

Self-service business intelligence (BI) is becoming more popular, as organizations look for ways to make it easier for business users at all levels to glean insights from growing volumes of data. Research firm Gartner in a January 2018 report predicted that by 2019, the analytics output of business users with self-service capabilities will surpass that of…

How GM CIO Randy Mott rebuilt IT for success

Randall Mott joined General Motors as CIO in 2012 with a direct mission from then CEO Daniel Akerson: Establish a competitive advantage by bringing IT in-house, reversing the auto giant’s decades-old practice of outsourcing technology to third parties. As daunting an IT strategy as it may have been, it was music to Mott’s ears. After…

How successful IT leaders take charge from day one

CIOs starting new gigs have little time to waste in making their mark on the organization. Because they don’t get a second chance to make a first impression, winning over both their IT department and their business peers is of paramount importance. “Companies are not looking for [just] technology leaders,” says Khalid Kark, research director…

Mobile-first strategy streamlines AZDCS case work

Like many government agencies, Arizona Department of Child Safety (AZDCS) operated on cumbersome, mainframe-based data infrastructure in need of an overhaul. But in the process of updating the system, CIO Linda Jewell and her team realized that a mobile-first strategy would not only facilitate future digital transformation but also enable caseworkers to better engage with…

5 ways businesses are modernizing ITSM

IT service management is a constantly evolving practice that adapts and grows with the pace of technology — or at least, a good ITSM strategy does. By being flexible enough to accommodate sudden and rapid changes, ITSM at leading organizations ensures service and support practices and processes continually align with transforming business needs.    “IT…

What is the balanced scorecard? A framework for organizational success

What is the balanced scorecard? The balanced scorecard is a strategic planning and performance management framework used by business, government, and non-profits to align day-to-day activities with enterprise vision, mission, and values. The balanced scorecard tracks financial and non-financial measures to determine the degree to which the enterprise is performing as desired and when corrective…