As IT outsourcing moves well into its third decade, IT decision makers have made great strides in maturity, managing to avoid some common and costly pitfalls of the practice. As clients enter into their next-generation outsourcing deals today, they’re doing a number of things right, says Randy Wiele, managing director with KPMG’s Shared Services and…
If you feel like the world is spinning faster, you are not alone. According to the 2018 State of the Services Economy report, 63% of executives believe that it has become harder to operate a services business in the last 12 months. Furthermore, the number of executives that said the conditions to operate a services…
Big-data analytics, actionable insights, and powerful outcomes are the de facto expectations for data-analytics programs. Is your data strategy aligned to deliver those results? Organizations are seeking sophisticated analytical techniques and tools to gain more profound insights into how they can capitalize on the blue ocean of data analytics. Listen this week at your office…
General Electric, Boeing, Ford are among the several leading companies that prize augmented reality (AR) and virtual reality (VR) technologies for enabling employees to inspect and design machines more efficiently. But companies are also embracing AR/VR as ways to freshen up the customer experience and train employees. AR and VR both leverage digital information, but…
Where does IT service management (ITSM) fit into an organization’s overall objectives and why should CIOs care about how well it’s integrated into the IT organization and C-suite strategy? Today, we are seeing more business-type targets for IT, i.e. objectives tied to the success of organizations as a whole. For example, the IT goals for…
Oil reservoirs are available and merely waiting to be found by experts. Similarly, opportunities already exist for all organizations that want strategic outcomes. Here’s the key. Just as the oil industry needs an effective method to locate a reservoir, organizations need an effective method to find opportunities that have strategic potential. How did Airbnb generate…
CIOs, strategists and IT specialists all have their own ideas about what they can learn from previous projects and where they think the business should be heading in the future, but the only way to get the big picture is to stand back and take in an objective view of today’s state of play. Looking…
What is natural language processing? Natural language processing (NLP) is the branch of artificial intelligence (AI) that deals with communication: How can a computer be programmed to understand, process, and generate language just like a person? While the term originally referred to a system’s ability to read, it’s since become a colloquialism for all computational…
The past couple of months have been filled with new beginnings, especially for IT groups. Armed with new budgets and post-holiday enthusiasm, many IT organizations were preparing to launch major initiatives in 2018. Although most IT execs have learned what it takes to implement successful initiatives, we are all guilty of skipping key steps in…
This year, we’re going to plan to deliver more with less. We’re going to enhance infrastructure resilience. We’re going to manage our resources more effectively. We’re going to do a lot of things—or at least we plan to—this year. How, exactly, will that get accomplished without a business strategy? Enterprise architecture provides the operating principles…