Arapahoe County develops document system into beneficial platform

Under pressure to drive revenue and digitize services, CIOs are increasingly shifting to product-based IT as a means for delivering business results quickly, improving customer experience, and providing opportunities to transform in-house solutions into marketable services. That’s the case for Fortune 500 companies and local government IT alike — as Arapahoe County’s experience in streamlining…

7 ways to ensure IT gets the credit it deserves

“To give credit where credit is due.” It’s a wonderful thought, one that’s often uttered when an enterprise achieves a significant business success or reaches an important milestone. Yet when it’s time to hand out honors and awards the IT department is often forgotten, despite the fact that its leader, managers and staff provided the…

Making the shift to microservices: 8 tips

The development of new applications today is all about speed of delivery. The broad movement toward the agile environment that’s been underway for several years has fostered a sense of easy and rapid deployment of software. One of the technology trends that’s helping accelerate application development is the rise of microservices — and IT leaders…

6 secrets of customer-facing CIOs

Architecture and design firm Perkins+Will views technology as a catalyst for change, which isn’t surprising, given that digital transformation has become a business imperative for most organizations. What is notable is that CIO Murali Selvaraj’s team developed an app to change how the company communicates with clients and sought feedback from clients on the features…

Whirlpool spins up IoT for BYOB

Whirlpool Corporation made its name for itself 107 years ago with its motorized washing machines. Today, appliances from its iconic brands such as KitchenAid and Maytag can be found in three-quarters of U.S. households. Now, the company is using software, sensors and analytics to close the loop between the kitchen appliances it manufactures and the…

App overload: The silent productivity killer

Technology is supposed to help employees become more efficient, but according to Pegasystems, it’s actually making them less productive. The software vendor reported that the average Global 2000 employee uses 35 different tools a day, switching back and forth more than 1,100 times. It’s as if there’s an application for everything, the study contends and…

IDG Contributor Network: The hidden challenges undermining the customer experience

He traveled all around the world and everywhere he went He’d use his word and all would say there goes a clever gent —Lyrics from “Supercalifragilisticexpialidocious” In the movie Mary Poppins, everyone’s favorite nanny shared with the world “the word to say when you don’t know what to say.” Today’s business equivalent of supercalifragilisticexpialidocious is…